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Support
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We are a dynamic IT services business, based in Cairns. We aim to partner with our clients, truly understand your needs and structure our solutions around best practice for your business. We see ourselves more like your trusted in-house advisor than simply an IT contractor. Our passion is business improvement and we love working with small to medium businesses to provide technology solutions that increase productivity, foster innovation and enhance communication, collaboration and teamwork. We will challenge your ways of working, suggesting alternatives that we know from experience will benefit your team.
Benefits and inclusions of our Clear Skies Cloud Services Package: No wasted hours We've packaged the essential elements of support into our Clear Skies Cloud Services Package. Unlike many other MSPs (managed services providers) we don't include prepaid hours of support which are often wasted if not used. Simply pay for the support hours you need, when you need them, at a reasonable rate. Call-out fees waived We usually charge a minimum of 1 hour per support call (what we refer to as our call out fee). This is waived for Clear Skies subscribers and support is billed in 30 minute blocks. 10% off module implementation fees and hardware Implementation fees for any of our Add-on Modules are discounted by 10% for Clear Skies Add-on Modules. Hardware is also discounted by 10%. |
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Key FeaturesDedicated Helpdesk Manager.
Online Client portal. Priority support through your preferred contact method - Phone, Email or Client portal. |
PricingCall out fees waived.
Travel time charged one way only. One monthly invoice for all of your IT services Standard hourly rate $120 per hour. |
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